About Us

Dental Office Policies

At Horizon Family Dentistry, we want your dental visit to be as easy and stress-free as possible. We’ve included our office policies below for your review and understanding.

Dental Appointment Policy

Horizon Family Dentistry will notify you of your upcoming appointment two days before the scheduled appointment date. 

Cancellations & Reschedules

We understand that sometimes things happen beyond our control that may prevent you from keeping a scheduled appointment. Please note that we require a  2 business days’ notice to avoid a missed appointment charge so that we can offer that time slot to another patient. Arriving late for an appointment may result in us not being able to start or complete treatment in the remaining amount of time. To provide you with proper dental care, it may be necessary to reschedule your appointment.

Dental Emergency Appointments

At Horizon Family Dentistry we understand that dental emergencies arise when we least expect them. Our dental team will do our absolute best to accommodate you as soon as possible. Any patients with dental emergencies are asked to contact our office right away.

Dental Appointment Policy

If you have dental insurance, please bring your plan information with you to your first appointment. In order to file your claim, we must have your current dental insurance information on file. Please advise us promptly of any changes that may occur. Please keep in mind that you are responsible for any insurance differences on your account. Most insurance companies allow us to file your claim electronically. Others require claim forms to be filled out and mailed in, we are happy to assist you with either format. We will always work with you to ensure that you receive the maximum benefits to which you are entitled. Our fees follow the current Ontario Dental Association fee guide.

Insured patients are encouraged to provide us the following information about their insurance policy:

Name of insurance carrier

Policy number (Group), certificate number (ID), and division number (if any)

The anniversary date, Calendar year or policy year

The annual maximum benefit per patient per year

The annual fee guide

Percentage of coverage allowed for diagnostic, preventative, restorative, endodontic, periodontal services and all major treatment such as crowns, bridges or dentures.

Financial Policies

Our Office Policy regarding accounts is that payment is due upon date of service. If this is not possible, we ask that financial arrangements be made prior to your appointment with our office manager. For your convenience we accept Visa, MasterCard, Interact Direct Payment and Cash.

If you do not have any insurance coverage, we do require payment in full, at the time of your appointment. It is our policy to provide patients with their statement of account, and encourage each patient to review and understand what treatment has been performed.


Privacy Policies

Horizon Family Dental is committed to protecting the privacy of their patient’s personal information and to utilizing all personal information in a responsible and professional manner. Any information collected by your dentist is used only for the purpose of diagnosing dental conditions, providing and consulting about dental treatment, billing and correspondence with your insurance company. We value your privacy and will not share your information with other parties without your consent. We comply fully with the federal privacy legislation, the Privacy Information and Protection and Electronic Documents Act (PIPEDA). Please feel free to contact our office for a copy of our current privacy policy.

We thank you for your cooperation and understanding of our office policies which will help to maintain a healthy, respectful and successful practice.

Book A New Patient Exam

It all starts with a phone call at Horizon Family Dentistry. When you call our Havelock Dental Clinic, our friendly staff will help you select an appointment time that is convenient for you and your family.


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Havelock Location
75 Concession St., Box 540
Havelock, ON K0L 1Z0



Monday: 8:00am - 4:00pm
Tuesday: 8:00am - 4:00pm
Wednesday: 8:00am - 4:00pm
Thursday: 8:00am - 4:00pm
Friday: 8:00am - 12:00pm
Saturday: Closed
Sunday: Closed

CALL (705) 778-2881